These answers keep the public portal focused on supporter membership, billing status, account safety, and help paths.
Membership supports infrastructure, operations, maintenance, backups, monitoring, documentation, and community support. Eligible active supporters have access to the optional private-server perk while it is available, but membership is not tied to one specific application.
Eligible first-time supporters receive one 7-day free trial. Stripe requires a card at checkout. Unless you cancel through the Stripe Billing Portal before the trial ends, Stripe charges the saved card $9 and continues the membership at $9 per month.
No. The free trial is limited to one per verified supporter identity, known subscription history, and network. Returning supporters restart at $9 per month and Stripe shows the amount due before they subscribe.
The network may already have used or reserved a trial, or the portal may be unable to verify the network safely. Household, workplace, mobile-carrier, proxy, and VPN users can share an address. You can still start the $9 monthly membership immediately.
Stripe billing events are the billing source of truth for payment status, and the portal uses membership eligibility and Owner policy for access decisions.
Household profiles are not available yet for general membership. Selected pilot households can participate after the first successful $9 payment. During the pilot, one household owner may create up to four additional adult or child Jellyfin users. They are separate usernames managed by the owner, not shared credentials or native subprofiles, and the whole household shares a two-simultaneous-stream limit.
A child profile is a separate Jellyfin username with a young-child, older-child, or teen rating ceiling. Unrated media, downloads, sharing, deletion, Live TV, remote control, and preference changes are blocked. Parents must sign adult accounts out on shared devices; a child policy cannot protect a device while an unrestricted adult account remains signed in.
Not reliably. Jellyfin uses separate local users rather than Netflix-style subprofiles. Some television clients require signing out and back in, and Kodi requires separate Kodi profiles for separate Jellyfin users.
Stripe handles subscription billing and cancellation. The portal mirrors billing state, and the Owner can pause, hold, revoke, or restore optional access; accounts are disabled rather than deleted where practical so recovery is possible.
Use support for any billing issue and never send card numbers. Refunds, disputes, and chargebacks are reconciled through Stripe records and may place optional access on hold while records are reviewed.
Send your supporter email, dashboard status, invoice date, account setup status, and a short non-secret description. Do not send passwords, payment-card numbers, API keys, private tokens, or unrelated personal information.
When checkout is available, it opens through Stripe-hosted subscription billing. If you cannot complete checkout or sign in, use Help and include your supporter email and dashboard status.